 |
| | | |
|
Reservationless Conference Call Article
| DialResults’ Converged Communications Solutions for your contact center by Richard Logan |
| By: Richard Logan |
Voice communications and data technologies have been converging for several years. PBXs, which have historically been voice-only products have evolved and now offer dialer features. Dialers and Customer Relationship Management (CRM) databases have also evolved and can now be linked seamlessly to PBXs. Today some of the most interesting products fully integrate the PBX, dialer and CRM technology into a single box in new exciting ways. DialResults is on the forefront of this innovative change. The result for call centers is a system with more advanced capabilities at a lower cost.
DialResults – Helping Move to the Digital World
DialResults uses IP enabled Predictive Dialer technology that is fully integrated with digital PBX switch technology. This technology will greatly improve efficiency, convenience, and cost effectiveness in a contact center environment. It does this by providing a fully converged communications solution today and platform for the call center of tomorrow. DialResults is enabling today's solutions, and tomorrow's, by supplying open standards for your contact centers’ converged communications no matter what type of calling environment you need: support centers, lead qualification, collections, mortgage or just general CRM applications.
DialResults converged applications are available today and can be tailored or customized specifically for your type of call center business. With DialResults you will see an increase in customer satisfaction and a major return on investment in both human and technology resources. DialResults will also provide you with a competitive advantage right now, and in the future as you add additional fully converged call center applications. DialResults is ready now.
DialResults Converged Communications: Efficient, Convenient, and Cost Effective
DialResults VoIP predictive dialer and IP enabled PBX solutions are exciting technologies that promise to make your call center business dramatically more efficient, convenient, and cost-effective. DialResults, which bases both voice and data communications on a single infrastructure allows greater contact center efficiency. A single network environment significantly reduces integration. The result, with DialResults systems is greater productivity and a faster return on investment.
DialResults Web-Enabled, Multimedia Contact Center
When a call center uses DialResults Web-enabled technology, customers can send email, participate in conferences, talk live over the Internet, be guided through Web page content, and chat online. If they need more information about one of your products before making a purchase, they can click a push-to-talk button on your company's Web site to activate a phone call - possibly over the Internet - and talk to a live agent who can answer questions and close the sale. A push-to-talk option can bring the web to life and capture customers during the "critical moments" of a purchase decision.
Multimedia contact centers can receive queries via phone, fax, email, or the Internet; allowing customers to contact you in the way they prefer. Since it is more convenient to reach your organization, customers are more likely to do business with you - instead of your competition. Your salespeople will be able to close more new business and generate substantial repeat business.
Whether you are new to converged communications, want to add additional capacity or enhanced functionality, the fastest and easiest way to get started is to call sales at 1-888-839-3613 or read more about convergence at http://www.dialresults.com/emerging.html
About the Author
Richard Logan has over 15 years experence in the call center industry |
|
| Keywords: call, call center, converged communications, calling, contact center, have historically been, which have historically, historically, conference call, call center business |
Conference Call News
High-street shopping losing appeal in plugged-in Asia
SINGAPORE (Reuters) - The Internet is replacing the high street as the shopping destination of choice in the Asia Pacific, with a new survey showing a majority of Internet users prefer to go online to buy everything from electronics to holidays.
McCartney, Guns N' Roses albums to launch on MySpace
NEW YORK (Reuters) - Ex-Beatle Paul McCartney and Guns N' Roses released their biggest hits on vinyl records and compact discs, but on Thursday, their new albums will debut online on MySpace.
Woman posed as teen online in suicide case: attorney
LOS ANGELES (Reuters) - A Missouri woman established a fake identity online to torment a vulnerable teenage girl who later committed suicide, federal prosecutors said on Wednesday in a trial that is being closely watched by the burgeoning social networking industry.
"World of Warcraft" has rivals racing for new worlds
REYKJAVIK (Reuters) - "World of Warcraft" has become a phenomenon among role-playing interactive online games with its unrivaled success leaving competitors racing to draw gamers into new virtual worlds.
Virgin Media sees mobile broadband as complementary
LONDON (Reuters) - British cable operator Virgin Media said it did not believe mobile broadband had mass appeal in the short term, but it entered the market to offer the service in its high-end mobile, broadband and TV bundles.
Helpful Reservationless Conference Call Links
Conference Calls Web Conferencing - Affordable Conference Call
Conference calls web conferencing - Reservationless Conference call and free web conferencing ... Reservationless Dial-In conference call: fully automated, available immediately. Reservationless Dial ... We offer Reservationless Conference Call and Web Conferencing services available ...
InterCall Conference Call Services
... Reservationless Conference Calls. Reservationless-PlusSM and Reservationless-Express give you ... well as your conference call. For more information, Go to www.reservationless-plus.com ...
Conference Calls & Web Conferencing - ConferenceCall.com
ConferenceCall provides value added voice conference calling service which has guaranteed quality as well as a lowest price guarantee. ... conference call services web conferencing special services current promos quote a meeting ... Learn More About Our. Conference Call Services: Reservationless Teleconferencing ...
Reservationless Conferencing Call : Conference on Demand
Citizens Conferencing is a full service provider of cost-effective unassisted audio conferencing and teleconferencing solutions. ... Did you know that you can control your Conference on Demand call with Web Call ... You have the freedom of reservationless conferencing. It provides an immediate means of communication ...
Free Conference Call - Free Conference Call Holdings Corporation
Free Conference Call easily obtain free conference call dial-in numbers and free conference call access codes ... Free reservationless conferencing is our marquee service and our most popular ... Announce yourself at the chime and enjoy your free conference call. It's that simple. ...
Reservationless: conference calls made easy with FreeConference.com, your phone call conferencing company
Reservationless conference calls allow you to call any time you wish, and you can choose to call any one of our conference servers you wish. Freeconference.com is a company that specializes in phone conferencing ... Overview. Reservationless Standard is a free telephone ... a Reservationless conference. Organizer Conference Controls. †Everyone participating in the conference must call the ...
AUDIO CONFERENCE CALL
Audio Conference Call Service Overview: SaveOnConferences.com offers the latest innovative technologies of Reservationless Conference Calls and Web. Conferencing services. ... array of conference call services. Our Reservationless conference call service offerings provide ...
ConferencingSite.com
Info, Reviews, Articles and a Forum for Web and Tele Conferencing ... On Page:conference calls. Posted on: Sep 06, 05 at ... On Page:sbc conference call. Posted on: Sep 06, 05 ... Perkins. On Page:conference call notes ...
|
|
