 |
| | | |
|
To Conference Call Article
| DialResults’ Converged Communications Solutions for your contact center by Richard Logan |
| By: Richard Logan |
Voice communications and data technologies have been converging for several years. PBXs, which have historically been voice-only products have evolved and now offer dialer features. Dialers and Customer Relationship Management (CRM) databases have also evolved and can now be linked seamlessly to PBXs. Today some of the most interesting products fully integrate the PBX, dialer and CRM technology into a single box in new exciting ways. DialResults is on the forefront of this innovative change. The result for call centers is a system with more advanced capabilities at a lower cost.
DialResults – Helping Move to the Digital World
DialResults uses IP enabled Predictive Dialer technology that is fully integrated with digital PBX switch technology. This technology will greatly improve efficiency, convenience, and cost effectiveness in a contact center environment. It does this by providing a fully converged communications solution today and platform for the call center of tomorrow. DialResults is enabling today's solutions, and tomorrow's, by supplying open standards for your contact centers’ converged communications no matter what type of calling environment you need: support centers, lead qualification, collections, mortgage or just general CRM applications.
DialResults converged applications are available today and can be tailored or customized specifically for your type of call center business. With DialResults you will see an increase in customer satisfaction and a major return on investment in both human and technology resources. DialResults will also provide you with a competitive advantage right now, and in the future as you add additional fully converged call center applications. DialResults is ready now.
DialResults Converged Communications: Efficient, Convenient, and Cost Effective
DialResults VoIP predictive dialer and IP enabled PBX solutions are exciting technologies that promise to make your call center business dramatically more efficient, convenient, and cost-effective. DialResults, which bases both voice and data communications on a single infrastructure allows greater contact center efficiency. A single network environment significantly reduces integration. The result, with DialResults systems is greater productivity and a faster return on investment.
DialResults Web-Enabled, Multimedia Contact Center
When a call center uses DialResults Web-enabled technology, customers can send email, participate in conferences, talk live over the Internet, be guided through Web page content, and chat online. If they need more information about one of your products before making a purchase, they can click a push-to-talk button on your company's Web site to activate a phone call - possibly over the Internet - and talk to a live agent who can answer questions and close the sale. A push-to-talk option can bring the web to life and capture customers during the "critical moments" of a purchase decision.
Multimedia contact centers can receive queries via phone, fax, email, or the Internet; allowing customers to contact you in the way they prefer. Since it is more convenient to reach your organization, customers are more likely to do business with you - instead of your competition. Your salespeople will be able to close more new business and generate substantial repeat business.
Whether you are new to converged communications, want to add additional capacity or enhanced functionality, the fastest and easiest way to get started is to call sales at 1-888-839-3613 or read more about convergence at http://www.dialresults.com/emerging.html
About the Author
Richard Logan has over 15 years experence in the call center industry |
|
| Keywords: call, call center, converged communications, calling, contact center, have historically been, which have historically, historically, conference call, call center business |
Conference Call News
Helpful To Conference Call Links
Media Alert: FY 02 Third Quarter Results Conference Call
... of its FY 02 Third Quarter Results Conference Call utilizing Apple's popular QuickTime® 5, the industry ... advance from www.apple.com/quicktime to listen to the conference call ...
Conference Calls Web Conferencing - Affordable Conference Call
Conference calls web conferencing - Reservationless Conference call and free web conferencing ... Conference Call Services. For More Information: ... you can dial-out to include additional participants to your conference call. SaveOnConferences.com offers the most ...
Wikipedia: Conference call
Wikipedia Free Encyclopedia's article on 'Conference call'
Conference Calls & Web Conferencing - ConferenceCall.com
ConferenceCall provides value added voice conference calling service which has guaranteed quality as well as a lowest price guarantee. ... conference call services web conferencing special services current promos quote a meeting ... Learn More About Our. Conference Call Services: ...
Bigfoot Conference Call
Bigfoot Conference Call is a leading provider conference call and teleconferencing solutions. Utilizing the latest conference call technology with the voice quality of a conventional phone network, Bigfoot ensures secure, clear sounding and cost ...
Conference Call
Conference Call - specialist consultancy that finds venues and organises corporate conferences, meetings and events with a focus on unique hotels, retreats and destinations within Australia and Asia Pacific. ... At Conference Call, we understand the challenges you face in planning your events because we have done it all ... ©Copyright 2003 Conference Call Pty Ltd, All Rights Reserved ...
Apple - Quarter 1 - 2005 Financial Results
... Welcome to the audio rebroadcast of Apple's conference call discussing Q1 - 2005 financial results. ... To listen to the conference call, click on the "Listen Now" button. ...
Conference Call
... Ecumenical Miracle Rosary Conference Call ... .com and tell me that you want to be part of the conference call. I will send you the phone number and access ...
|
|
